1. Who we are
This policy describes how Vello Commerce (Pty) Ltd (registration 2023/847291/07) (“we”, “us”) handles personal information when you use the Vello promotional website and related checkout journey. Registered office: Suite 3B, Block 2, 90 Rivonia Road, Sandton, Johannesburg, 2196, South Africa. General contact: [email protected].
2. Cookies and similar technologies
We may use cookies, local storage, pixels, and similar technologies to remember preferences, measure traffic, and support advertising or analytics partners. You can control cookies through your browser settings; blocking some cookies may limit site functionality.
3. Personal data we may collect
- Contact and identity details you submit (for example name, email, phone).
- Delivery address and order details when you place an order.
- Technical data such as IP address, device type, browser, and approximate region.
- Interaction data from analytics tools (for example page views, referrers).
4. Order processing
Order information is used to process delivery, communicate about your purchase, and meet legal or accounting obligations. We do not use this website to provide medical advice; health-related queries should go to a qualified professional.
5. Checkout and payment processors
Payments are typically handled by third-party payment service providers. Card and banking details are collected and processed on their secure infrastructure according to their privacy policies—not stored on our servers in plain form where PCI-compliant hosted flows are used. We encourage you to read the processor’s terms when you pay.
6. Analytics and marketing tools
We may use analytics platforms (for example Google Analytics or similar) and advertising pixels to understand campaign performance. These providers may set their own cookies and process data in accordance with their policies. Where required, we rely on your consent or legitimate interests as applicable under South African law (including POPIA concepts).
7. Legal bases and consent
We process personal information where necessary to perform a contract (for example fulfilling an order), where we have a legitimate interest (for example fraud prevention or site security), or where you have given consent (for example optional marketing emails). You may withdraw marketing consent at any time.
8. Data retention
We retain information only as long as needed for the purposes above, including statutory retention periods for tax and consumer records, unless a longer period is required by law.
9. Your data rights
Subject to applicable law (including POPIA), you may request access, correction, or deletion of your personal information, object to certain processing, or lodge a complaint with the South African Information Regulator. Contact us at [email protected] to exercise these rights.
10. International transfers
If data is transferred outside South Africa (for example to cloud or analytics providers), we take steps required by law to ensure appropriate safeguards.
11. Security
We implement reasonable technical and organisational measures to protect personal data. No online transmission is completely secure; you use the site at your own risk beyond our reasonable controls.
12. Changes
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date.
Advertisement This website promotes a consumer wrist blood pressure monitor for at-home reading checks only—not medical services.